Services

Lighting control shouldn’t feel like superstition—where the fix is “don’t touch anything” and the best operator is the one who remembers the rituals. Our services are built to replace uncertainty with clarity: systems that behave consistently, teams that understand what’s happening, and projects that hold up after handoff.

Troubleshooting & Rescue

Most failures aren’t constant—they’re conditional. A flicker that only shows up after a reboot. A dropout that happens when one device joins the network. A system that works in tests and fails during show time. We specialize in the issues that hide in plain sight.

What we do:

  • Isolate root causes (not just symptoms)

  • Identify timing, addressing, network, and signal integrity issues

  • Stabilize performance under real-world load

  • Deliver fixes that don’t unravel later

Commissioning & Optimization

Install is the beginning. Commissioning is where a system becomes trustworthy. We validate the design in the field, confirm that the system behaves as intended, and tune performance so you’re not relying on best-case conditions.

What we do:

  • Verify topology, configuration, and device behavior

  • Test for stability, redundancy, and edge cases

  • Optimize for consistent output and clean control

  • Confirm show readiness before you go live

Design Support & System Review

Many “mystery problems” are predictable—if you know what to look for early enough. We work with architects, designers, integrators, and owners to reduce risk before install day, when changes are cheaper and timelines are safer.

What we do:

  • Review designs for reliability and maintainability

  • Recommend best-practice architectures and documentation

  • Flag common failure points before they become expensive

  • Support submittals, coordination, and implementation planning

Programming & Configuration

Good programming is less about cleverness and more about clarity. The goal isn’t a system only one person can operate—it’s a system that works the same way for every user, every time.

What we do:

  • Configure systems for repeatable performance

  • Build logical, operator-friendly control structures

  • Standardize naming, patching, and documentation

  • Reduce complexity without reducing capability

Remote Services & Tech Support

Not every problem needs a flight. Many issues can be resolved quickly with structured triage, the right questions, and a disciplined process. Remote support is how we get you unstuck—and keep you moving.

What we do:

  • Fast diagnosis and guided fixes

  • Remote reviews of logs, configuration, and topology

  • Step-by-step troubleshooting with your team or contractor

  • Ongoing support to maintain stability over time

On-Site Support (Worldwide)

When the stakes are high—or the system is too complex to troubleshoot from a distance—we show up. On-site work is about speed, clarity, and coordination: resolving issues while keeping the broader project moving.

What we do:

  • Field verification, testing, and commissioning

  • Hands-on troubleshooting with your team and vendors

  • Coordination across trades to eliminate “gray areas”

  • Documentation and training before we leave